PROPOS for Hospitality
Built for Hospitality
Table Management
Graphical table plans
- Multiple, customisable graphical floorplans instead of a simple list.
- Tables visually highlight when unattended or overdue for service.
- Replaces static lists with multiple graphical floorplans that show live table status and highlight unattended covers.
Flexible table seating and transfers
- Log items to a table and float them across the network so orders follow guests.
- Move a seated party to another table quickly while retaining all open orders and notes.
- Automatic territorial switching routes orders and pricing by table number.
Splitting and settling bills
- Split a main table into up to 9 sub-tables.
- Each sub-table can be finalised and paid independently.
- Facility to split a bottle of Wine
Customer tagging and personalization
Tag tables with a customer’s name to personalise service.
Order Preparation That Drives Performance
Send orders to preparation areas using food Courses (starters, mains, desserts). Change a Course (for example, move a starter to mains) and the system updates routing and timing so kitchen and floor staff serve at the correct moment.
Tailored Orders, Every Time
- Custom Prep Instructions: From 'Extra Crispy' to 'No Garlic', staff can personalize every dish to match guest preferences.
- Chargeable Add-ons: Boost revenue with up-sell options like Extra Cheese, Double Bacon, or Premium Sauces—automatically priced and tracked.
Smart Course Coordination
- Automatic Grouping by Menu Type: Whether items are entered out of order or mid-service, PROPOS intelligently organizes them into Starters, Mains, and Desserts.
- Synchronized Kitchen Dispatch: Orders are sent in unified waves per course, helping chefs prep efficiently and reduce waste.
Precision Printing Across Stations
- Up to 16 Printers per Article: Route items to multiple prep stations—grill, pastry, bar, or cold—based on article type or course.
- Custom Print Settings: Define exactly where and how each item prints, ensuring no detail is missed.
Real-Time Communication Tools
- Waiter Notes: Add custom messages to any order - 'Guest allergic to shellfish', 'Table celebrating anniversary'.
- Preset Quick Commands: Instantly send messages like 'Serve Now', 'New Cutlery', or 'Birthday Cake' to the kitchen printers—no typing required.
Multi-location pricing and routing
Define different locations (main restaurant, garden, terrace) with separate pricing, printers, and dispense destinations. Orders taken in a location can be routed to a location-specific dispense bar or kitchen automatically.
Key benefits for operators and staff
- Faster table turns through clear visual cues.
- Reduced errors: orders follow the guest even when tables move.
- Revenue protection: location-based pricing enforces correct charges.
- Better guest experience through personalised tagging and accurate course timing.
- Operational flexibility for events, terraces, pop-ups, or split-billing scenarios.
Discount and Premium pricing
PROPOS gives you full control over pricing strategies with flexible discount tools that work at both the item level and across entire transactions.
Percentage-Based Discounts & Surcharges Apply by product or subtotal to incentivize purchases or manage fees.
Fixed Amount Discounts & Surcharges Tailor promotions with exact values—perfect for bundles or seasonal offers.
9 Custom Discount Groups Assign different discount rates to specific product categories, enabling targeted campaigns like '10% off all beverages' or '5% off food'.
PROPOS makes it easy to execute and track every promotion with precision.
Product Grouping
Multi-Level Reporting That Reveals What Matters
PROPOS delivers a comprehensive reporting structure designed to give you clarity at every level of your business. From individual items to overarching categories, you'll have the insights you need to make informed decisions-fast.
Article Level Track performance of individual products.
Sub-Product Group Analyse related items within a focused category.
Product Group Monitor broader categories like beverages, apparel, or services.
Main Group Hierarchy View top-level trends across your entire operation.
Whether you're managing a single shop or a multi-branch empire, PROPOS's layered reporting helps you spot patterns, optimize inventory, and drive profitability.
Voids & Corrections with Built-In Accountability
PROPOS gives you full control over corrections and cancellations—without compromising transparency. Every void, cancellation, and reversal is tracked with precision, ensuring accountability across your team and protecting your bottom line.
Operator Permissions Set granular access levels to define who can perform voids and refunds. Monitor usage patterns to uncover training needs or prevent misuse.
Error Correction Instantly cancel mistaken entries—perfect for quick fixes when the wrong button is pressed or an item is mis-keyed.
Void Operations Cancel individual items, entire tables, or partial transactions with full documentation. Every action is logged, reasoned, and reportable.
Whether it's a simple correction or a complex reversal, PROPOS ensures every adjustment is justified, traceable, and secure.
Refunds with Reason Codes
Process returns with confidence and clarity
. Every refund requires a reason code, ensuring clean records and full accountability across your team.
Logging Each refund is tagged with a predefined reason. This keeps your audit trail intact and prevents vague or undocumented reversals.
Accountability Track refund frequency by operator to spot trends, flag misuse, or identify training gaps.
Customizable Codes Tailor reason lists to fit your business—from 'Customer Dissatisfaction' to 'Product Fault' or 'Wrong Item Selected'.
Whether it's a genuine return or a correction in the moment, PROPOS ensures every refund is justified, traceable, and reportable.
Every correction tells a story. PROPOS helps you track it, learn from it, and improve your service.